FAQs

FAQs

FAQs

We have answered some of the typical questions people have here but if you are still unsure – please call us and talk to us! 

Who benefits from Physiotherapy?

Treatment helps people of all ages to reduce pain and improve movement, allowing your body to function in a pain free and easy way. We aim to restore normal movement of your joints and muscles and will show you ways to recover quickly. We will also give you maintenance plans to prevent reoccurrence of your symptoms.

Is there a waiting list for treatment?

No. Our aim is to offer you an appointment within 1 working day of your call or email. Sometimes same-day appointments are available. The best time to call us is before 9am if you wish to have a same-day appointment. Quicker diagnosis leads to quicker recovery, so we are committed to finding you an appointment asap.

We offer online booking so you can log onto our system at your convenience and find a time that suits you, around family and work commitments. 

We operate a waiting list for urgent cases when the clinic is busy, so please let us know what number is best to call you on if an appointment comes up at short notice.

Will I be treated during my first physiotherapy consultation?

Yes. Our focus is on reducing your pain or discomfort as soon as possible.

Is Physiotherapy treatment appropriate for back and neck problems?

Yes. Chartered Physiotherapists are qualified to treat all spinal problems, whether using manipulations, mobilisation or massage. We treat back pain every day.

What should I wear for treatment?

You can come in as you are! 

The physiotherapist will need to see the affected body part during your assessment and treatment, so be prepared to take your top off if you have spinal pain or a shoulder injury. 

If your hip or leg is the injured area, we will ask you to put on shorts, which we supply here, or you can bring your own pair to wear. 

How long does a physiotherapy treatment take?

Treatment sessions usually last up to 30 minutes.

There is an option to book in for 60 minutes if you have a complicated injury history, so just let us know at the time of booking.

Do I need a GP referral?

No, GP referrals are not necessary to have physiotherapy. 

If you have any GP referral letters, or reports from scans such as an MRI or an x-ray, please bring a copy for inclusion on your file. 

If on assessment, we deem your condition requires medical attention we will refer you on to an appropriate physician.

What can I expect when I receive treatment?

Via a thorough assessment, we aim to provide each patient with a diagnosis of their condition, an individual treatment plan with approximate duration and likely prognosis. 

We will discuss every stage with you and reassess at each treatment. The treatment effects will be monitored and adjusted if necessary, to ensure that agreed and realistic outcomes can be achieved.

We will give you a home exercise programme, which we can email to you along with the important “Do’s and Don’ts” shown and discussed during the session. It is important to do any of the exercises and follow the advice you are given, for the quickest recovery possible.

Do you know how many treatments I will need?

Each patient, each condition, each mechanism of injury and each injury history is different and can all affect the prognosis of your condition.

Based on your assessment your Physiotherapist will discuss the expected number of treatments and how you can expect your symptoms to resolve. We will fully explain all options to you as progress is made, as this is a team effort between us and you. You will be reassessed on each visit to check your progress.

How do I pay you?

Payment must be made after each consultation. We automatically email receipts unless you request otherwise. We accept cash, cheque or credit card for your convenience.

Please note that all classes are payable in advance at the start of the term.

What is your cancellation policy?

If you need to cancel or re-arrange any appointments, please give us at least 24hrs notice, as a cancellation charge may be applied otherwise.

I have Private Medical Insurance - am I covered to attend Total Physio?

Yes. 

All major Irish Health Insurance providers offer refunds for treatment by a Chartered Physiotherapist. All the physiotherapists working here are all Chartered Physiotherapists and are all CORU registered. 

To check your level of cover, please refer to your own policy for its terms and conditions.

Why would I need to see a Physiotherapist if I can self-diagnose using the Internet?

Be very careful what you read on the web.
Many of the medical sites that are prominently displayed are unregulated and inaccurate. You may find conditions with similar symptoms to your own, but an experienced clinician will be able to spot the red- flags or symptoms that need to be further investigated.

When should I come for Physiotherapy?
  • If you have suffered a sudden injury that leads to swelling, dysfunction and significant pain
  • If you have a gradual niggling ache that gets worse with exercise
  • If you have a niggling ache that eases as you exercise, only to come back once you have stopped your activity, or the next morning
  • If your pain has lasted longer than 1 week
  • If you have pain that restricts your normal activities of daily living
  • If you have pain that wakes you up from your sleep every night
  • If you have pain that is getting worse, causing numbness or pins and needles or limb weakness

GDPR Policy

What is GDPR?

The General Data Protection Regulation (GDPR) replaces the existing data protection framework under the EU Data Protection Directive. It is an EU Directive which enhances protection for consumers and creates new obligations for physiotherapists who collect and store data on patients.

Why does Total Physio collect and use my personal information?

We collect this as part of your medical records when we assess and treat you for a painful condition. We keep this information as details of successful treatment plans and previous rehabilitation strategies may improve our understanding and inform future injuries that you may present with, which is of benefit to you when you return to us with a recurring injury.

We use your email address to contact you with rehabilitation plans and home exercise programmes after each session, and to follow up with you during the management of your injury.

What changes will I see as a patient of Total Physio under GDPR?

GDPR will give you greater control over your personal information and you will notice some small changes on our patient forms and emails as we clearly seek your consent as required during your treatment sessions.

Rights for patients under GDPR include:

  • The right to access the personal information that we hold on you
  • The right to have inaccuracies in that information corrected
  • The right to have information on you deleted
  • The right to object 
  • The right to have your personal information sent to you directly
Does Total Physio share my personal information?

We do not share your personal information with any third parties. Your personal information and treatment notes are securely hosted on a physiotherapy specific practice management software package.

If we need to correspond with another Healthcare Practitioner on your behalf, eg your GP or a consultant, we will obtain your written consent in advance to do so.

For how long does Total Physio retain my personal information?

We operate in accordance with the Irish College of General Practitioners’ guidelines:

“In general, medical records should be retained by practices for as long as is deemed necessary to provide treatment for the individual concerned or for the meeting of medico-legal and other professional requirements. At the very least, it is recommended that individual patient medical records be retained for a minimum of eight years from the date of last contact or for any period prescribed by law. (In the case of children’s records, the period of eight years begins from the time they reach the age of 18).”

Ref: https://www.icgp.ie/go/in_the_practice/it_faqs/managing_information/8E2ED4EE-19B9-E185-837C1729B105E4D9.html 

Who is in charge of monitoring these new changes?

Total Physio & Healthcare Ltd have appointed a Data Protection Officer (DPO) to ensure compliance with the new regulations and to liase with anyone who has a query. All queries will be dealt with in a confidential manner. 

You can contact the DPO, in writing, to:

Data Protection Officer,
Total Physio & Healthcare Ltd.,
31 Sandyford Office Park,
Blackthorn Ave,
Dublin 18.

FACE TO FACE & ONLINE PHYSIO CONSULTATIONS AVAILABLE NOW!

Total Physio is open, providing face to face appointments in the clinic, in accordance with HSE guidelines.

Our online consultation service will also continue, for those patients who would prefer to stay at home.

Please book online here or call or email info@totalphysio.ie for more information.

Thank you for your continued support and please stay safe.

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